Patient and Family Concerns

  If you or your family has concerns about the quality of patient care or safety you are encouraged to contact hospital management through the hospital staff, the Patient  Advocate or directly at 304-525-7801. In the event you are not satisfied with the outcome, you may notify the Joint Commission on Accreditation of Healthcare Organizations at:

Joint Commission on Accreditation of Healthcare Organizations

one Renaissance Boulevard

Oakbrook Terrace, Illinois 60181

They may be contacted by calling 1-800-994-6610 or e-mailing to complaint@jcaho.org.